# Support And Feedback

Use this page when you need HollyHR to investigate an API request or when you
want to propose a developer API improvement.

## Service status

Check [HollyHR status](https://status.hollyhr.com) for current availability of
the web app, sign-in, developer API, MCP server, webhooks, email delivery,
document storage, billing, and developer docs.

## API support

Include these details in support requests:

- the `X-Request-Id` response header or `error.request_id` value;
- the HollyHR workspace or custom domain;
- the endpoint and HTTP method;
- the UTC timestamp of the request;
- the API key name and last four characters, never the full token;
- the HTTP status and error code;
- a redacted request body or query string when it is relevant.

Do not send API tokens, webhook signing secrets, full bank details, government
identifiers, raw salary values, document bytes, or screenshots that reveal
personal data.

## Bug reports

For reproducible API bugs, include:

```text
Workspace:
Endpoint:
Method:
Timestamp UTC:
Request ID:
API key name / last four:
HTTP status:
Error code:
Expected result:
Actual result:
Redacted request:
```

## Product feedback

For feature requests, describe the integration you are building, the system you
are connecting to, the data direction, and whether the integration needs reads,
writes, webhooks, or audit evidence.

Examples of useful feedback:

- a missing field needed for a named payroll or reporting integration;
- a webhook event that would remove polling;
- a batch size or rate-limit concern from a real sync job;
- a documentation example that is confusing or incomplete.